Banking
Help visitors understand products, procedures, fees and account-opening requirements.
Deezy Enterprise
AI-powered customer assistance for your organization.
Give your customers instant answers using your organization’s trusted information 24/7, across every language and every visit.
Built around your knowledge. Controlled by your team.
Assistant
Online
What documents do I need to open an account?
A valid ID, proof of address issued within the last three months, and proof of income. You can submit your file in branch or online.
From your page · Opening an account required documents
Write your message…
Where it starts
Your customers already have questions.
The answers are already on your website. Your visitors have to go looking for them and they don’t look for long.
- Browse several pages
- Open documents
- Search the FAQ
- Contact support
- Wait for a reply
Deezy helps visitors get the information they need without making them search for it.
How it works
One AI assistant. Your organization’s knowledge.
Three steps, and no knowledge base to write from scratch: Deezy starts from what you already publish.
01
Connect your knowledge
Website, documentation, PDFs, FAQs, product information, policies, approved content.
02
Deezy learns your information
The sources you provide are analysed and indexed into a knowledge base specific to your organization.
03
Your visitors get instant answers
The question is asked right on your website, and the answer arrives in seconds, with its source.
Your sources
WebsiteDocumentsFAQsPolicies
Deezy
Searches your content, then writes the answer
Your visitor
An instant answer, with its source
Reliability
Answers grounded in your organization’s knowledge.
Deezy is designed to answer from the information you provide and to recognise the limits of what it knows.
We don’t claim “zero hallucinations” or guaranteed accuracy: no AI can honestly promise that. What we design is an assistant aligned with your approved sources, one that would rather stay quiet than invent.
Sources you control
You choose what goes into the knowledge base: pages, documents, approved content.
Knowledge you can update
Fix a page, replace a document: re-syncing brings the answer up to date.
The source shown with the answer
Visitors see where the information came from, and can open the original page.
The right not to answer
When no relevant content comes back, the assistant says so and points to the right contact.
Governance
AI assistance, without giving up control.
Your organization defines what Deezy knows, how it responds, and when it should hand the conversation to a human.
What your team manages from the interface
- Knowledge sources
- Indexed content and its updates
- The welcome message
- Which domains may display the assistant
- Contact capture and its alerts
- Turning the assistant on or pausing it
What we define together during implementation
- Tone of voice and answer style
- Allowed topics and restricted topics
- Escalation rules
- Handover to a human channel
These are set during discovery, then applied to your deployment. We’d rather say it plainly than imply a self-service console that doesn’t exist yet.
Human handoff
AI when possible. Humans when needed.
An assistant that tries to handle everything ends up handling the important things badly. Deezy is built to recognise what is beyond it.
Are you open on Saturdays?
Yes, from 9 AM to 1 PM in every branch.
From your “Opening hours” page
Simple question
- The visitor asks their question
- Deezy answers, with its source
- The visitor carries on
Complex request
- The visitor describes their situation
- Deezy recognises the limit and offers a contact
- Your team is alerted and takes over
Your team takes over
Contact capture and team alerts work today. Transfer to a live agent depends on your organization’s tooling, and is addressed during implementation.
Multilingual
Serve customers in their language.
Deezy answers in the language the visitor uses, from the same knowledge base without duplicating your content.
Particularly useful for
International banksTelecom operatorsHospitalityUniversitiesOrganizations operating across several countries
Accuracy depends on the language of your sources: content published in a single language is still answered in the others, with the precision of the original.
FR
Quels sont vos horaires d’ouverture ?
EN
What are your opening hours?
AR
ما هي ساعات العمل لديكم؟
One knowledge base. A multilingual customer experience.
Industries
Built for organizations where every question matters.
The same assistant, adapted to the vocabulary, content and procedures of your industry.
Insurance
Make policies, products and procedures easier to understand.
Telecom
Help customers find plans, services, pricing and support information instantly.
Education
Answer questions about admissions, programs, tuition and student services.
Healthcare
Help visitors find services, schedules and general information faster.
Enterprise
Make complex websites easier to navigate and easier to understand.
Banking: the public assistant answers general website questions. It does not access customer accounts or transactional systems.
Healthcare: the assistant provides general information. It does not give diagnoses or personalised medical advice.
Security & privacy
Designed with control and privacy in mind.
The public assistant on your website needs no access to your sensitive systems in order to answer visitor questions.
It only knows what you give it
Deezy operates solely on the information your organization chooses to provide.
No access to customer accounts
Answering general questions on a public website requires neither customer accounts nor transactional systems.
Sensitive information stays out
What must not be exposed never enters the knowledge base.
The sources remain yours
You decide what is indexed, what is removed, and when the assistant is live.
Access depends on the deployment
Data scope and permissions are agreed with you, according to your configuration.
We claim no certification we do not hold. Compliance requirements specific to your organization are reviewed during discovery, and anything still part of implementation is presented as such.
Our method
A five-step deployment.
The same path for a bank, an insurer or a university: understand, connect, test, refine, extend.
- 01
Discovery
We understand your organization’s needs and the scope to cover.
- 02
Knowledge setup
We connect the relevant information sources, and check what comes out of them.
- 03
Pilot
We deploy Deezy on a controlled scope, with evaluation criteria agreed in advance.
- 04
Optimization
We analyse the conversations, close the gaps and adjust how the assistant behaves.
- 05
Scale
We extend the deployment once the results are validated.
Deezy follows the organization as it is, not as a tool would like it to be.
Multiple websitesMultiple brandsMultiple languagesMultiple assistantsMultiple teamsMultiple knowledge sources
Pricing
Enterprise pricing
Every organization has different requirements. We’ll design a plan based on your traffic, number of assistants, integrations and support needs.
What we scope together
- Expected conversation volume
- Number of assistants and websites
- Knowledge sources to connect
- Required integrations
- Level of support and guidance
Talk to our team
No public price list, and no headline rate: an Enterprise quote made without knowing your scope would be wrong in both directions.
Frequently asked
What organizations ask us.
Can Deezy access customer accounts?
No. Deezy’s public website assistant does not need access to customer accounts or transactional banking systems to answer general visitor questions.
What information can Deezy use?
Websites, documents, FAQs, product information and other approved sources supported by your deployment.
Can we control what Deezy answers?
Deezy is designed to operate around your organization’s knowledge and configurable behavior, with options for escalation when a human is needed. Sources, content and activation are managed from the interface; tone, covered topics and escalation rules are agreed during implementation.
Can Deezy handle multiple languages?
Yes. Deezy can respond in the language used by the visitor, depending on the languages supported by the deployment and the language coverage of your sources.
Can Deezy integrate with our systems?
Custom integrations can be discussed depending on your organization’s requirements. The website and email alerts work from day one; the rest is scoped with you.
How does Enterprise pricing work?
Enterprise plans are customized according to usage, deployment requirements, integrations and support needs.
Where is our data stored?
The content you index and the resulting conversations are stored in a managed PostgreSQL database. Location, retention and access are confirmed during discovery, according to your organization’s requirements.
Ready to give your customers better answers?
Let’s build an AI assistant around your organization’s knowledge.
Get in touch
Let’s talk about your organization.
Tell us about your needs in a few lines. We’ll come back with a demo tailored to your industry.
What happens next
We read your request
A person on the team, not an automated routing rule.
We get back to you within one business day
At the work address you provide here.
We prepare a demo on your own scope
Built from your website and the questions your visitors ask most.
No account is created, no automated email sequence is triggered, and your details are not passed on to anyone.